WhatsAppwent down on Wednesday, sending some of the app’s billion-plus users into a bit of a panic in the process. The popular Facebook-owned messaging service started having trouble early in the evening on the East Coast and, within an hour, representatives from the company confirmed toReutersthat it was working on a fix.
According to the company, normal service should now be resumed around the world.
“Earlier today, WhatsApp users in all parts of the world were unable to access WhatsApp for a few hours,” the company said in a statement. “We have now fixed the issue and apologize for the inconvenience.”
The outage did not appear to affect every user — for what it is worth, we were able to send and receive messages just fine. However, problems were cropping up worldwide, if people’s reactions onTwitterwere any indication.
The websiteDown Detectorreported a spike of complaints about 4 p.m. (ET), which seemed to have trailed off shortly afterward. Most of the reports appear to have originated from Europe, indicating the region was particularly hit hard. For those affected, the problem was manifesting itself as a persistent “connecting” message appearing at the top of conversation windows. Some encountered similar setbacks using theweb serviceas well.
Checking the system status during the outage produced the following message:
“Our service is experiencing a problem right now. We are working on it and hope to restore the functionality shortly. Sorry for the inconvenience.”
WhatsApp has a good track record of consistency and reliability, which makes Wednesday’s issues all the more strange. While it might not be a significant hindrance to American users, the app isparticularly popularelsewhere in the world — especially in Brazil, India, Mexico, and Russia. WhatsApp seems to be better at transcending geographic borders than Facebook Messenger — though the success of either app is a win for the parent company.
On Tuesday, WhatsAppdebuted a featurein its beta version that allows users to pin certain conversations to the top of their inbox.
Article originally published on 26-07-2025 by Adam Ismail. Updated on 04-08-2025: Added WhatsApp’s statement and announcement of normal service resuming.
